Privacy Policy

Section 01

Introduction

Cajazeira's Cleaning Services ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS/text messaging.

By using our services or providing your information to us, you agree to the terms of this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

Section 02

Information We Collect

We collect the following categories of personal information from you:

• Contact Information: Name, email address, phone number, and home or business address.
• Booking Details: Cleaning service type, preferred dates and times, and special instructions.
• Payment Information: Billing details processed securely through our third-party payment processors. We do not store full card numbers on our servers.
• Communications: Records of SMS messages, emails, or calls exchanged between you and our team.
• Usage Data: IP address, browser type, pages visited on our website, and referring URLs, collected automatically via cookies and analytics tools.

Section 03

How We Use Your Information

We use the personal information we collect for the following purposes:

• To schedule, confirm, and manage your cleaning appointments.
• To send appointment reminders and service confirmations via SMS, email, or phone.
• To process payments and send invoices or receipts.
• To respond to your questions, requests, or complaints.
• To improve our services, website, and customer experience.
• To comply with applicable laws and legal obligations.
• To send promotional communications, where permitted by law and with your consent.

Section 04

SMS Opt-In, Communication, and Data Sharing

When you provide your phone number through our website form and check the SMS consent checkbox, you opt in to receive text messages from Cajazeira's Cleaning Services. SMS messages may include appointment reminders, booking confirmations, service updates, and promotional offers (only if you separately consent to marketing messages).

Message frequency varies. Msg & data rates may apply. You can text STOP at any time to opt out, or text HELP for assistance.

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, SMS platforms), subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, with appropriate notice to you.

Section 05

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand how visitors interact with our site. Cookies are small text files placed on your device when you visit our website.

We use the following types of cookies and tracking technologies:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Performance tracking: Anonymized data on page views, sessions, and referring URLs.

You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.

Section 06

Data Security Practices

We implement reasonable technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our data security practices include:

• Encrypted data transmission via HTTPS/SSL.
• Restricted access to personal data on a need-to-know basis.
• Secure storage of records and routine review of access controls.
• Use of reputable third-party processors that comply with industry security standards.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Section 07

Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Update Information: Request that we correct inaccurate or incomplete information.
• Right to Delete: Request that we delete your personal information, subject to certain legal exceptions.
• Right to Unsubscribe from SMS: Text STOP at any time to unsubscribe from our text messaging program. You will receive one confirmation message and no further texts.
• Right to Unsubscribe from Marketing Emails: Click the unsubscribe link in any marketing email we send.
• Right to Opt-Out of Sale: We do not sell your personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

Section 08

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Section 09

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

Section 10

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Section 11

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: